Job description
As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:- Serve as the primary point of contact for partners across Europe, managing all inquiries via phone and email. This includes order entry, handling complaints, and overseeing special projects.
- Cultivate and maintain strong relationships both internally and externally, collaborating closely with sales teams and other partners.
- Manage orders using SAP and Excel, analyzing order status, availability, and ensuring timely deliveries.
- Monitor existing processes, identify areas for improvement, and propose innovative solutions to enhance efficiency.
- Learn and effectively utilize vendor portal sites.
- Provide partners with detailed product information and address their inquiries with appropriate solutions.
- Offer support to internal departments, such as accounts receivable and marketing.
- Ensure a high level of service for customers, both internal and external.
- Assist B2 B and B2 C colleagues as needed.
Requirements
- Higher professional education or equivalent experience
- Good command of English and German
- Experience within a similar customer care position
- Experience working with SAP system is an advantage
- Market relevant compensation package
- Full time – 40 hours / week (preferable)
- Travel costs up to 250 Euros / month
- A salary between €2.800 - €3.600 (Depending on experience)
Working conditions
Company description
Our client is an international apparel company that has quickly grown into a dynamic, global organization, providing original, quality, outdoor-inspired gear for a wide range of fans who seek comfort, fit, durability and style. Its European HQ in Rotterdam is a dynamic environment that counts a team of 35 international coworkers throughout different departments.
